Privacy Policy

Welcome to Elevizo.io. This Privacy Policy outlines how Elevizo Solution Private Limited ("Provider", "we", "us", or "our") collects, uses, stores, and discloses your personal data when you use our website, services, and applications (collectively, the "Site").

We are committed to protecting your privacy and complying with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and other applicable laws of India. In the context of the DPDP Act, Elevizo Solution Private Limited is the Data Fiduciary, and you, the user, are the Data Principal.

By accessing or using our Site, you signify your informed consent to the practices described in this Policy.

We collect personal data that you voluntarily provide to us when you:

• Register an Account: Your name, email address, mobile number, and a password.
• Make a Purchase: Payment information such as credit/debit card details, billing address, and name. This is processed by our secure payment partners.
• Use Our Services: Any information you enter while using our tools, creating a profile, or communicating with us, such as your contact details, educational background, or professional experience.
• Contact Customer Support: Your contact information and the content of your query.

We may also automatically collect certain technical information when you visit our Site:

• Device Information: Your IP address, browser type, operating system, and device identifiers.
• Usage Information: Pages you visit on our Site, time spent on those pages, links clicked, and other interaction data.
• Location Information: We may collect your general location data from your IP address.

• To Provide and Manage Our Services: To create and maintain your account, process transactions, and deliver the services you have requested.
• To Communicate With You: To send you transactional emails, administrative notices, and respond to your inquiries.
• To Personalize Your Experience: To provide content and recommendations that we believe may be of interest to you.
• To Improve Our Site: To analyze user behaviour, prevent fraud, and enhance the security and functionality of our services.
• For Legal Compliance: To enforce our Terms of Use, prevent illegal activities, and comply with our legal obligations under Indian law.
• Marketing Communications: With your explicit consent, we may send you promotional emails about new products or special offers. You can opt-out at any time.

By providing your personal data and using our Site, you provide your free, specific, and informed consent to the collection, use, and disclosure of your data as described in this Policy. You may withdraw your consent at any time by deleting your account or contacting our Grievance Officer at [namrata.thombre@elevizo.io](mailto:namrata.thombre@elevizo.io). Withdrawal will not affect prior lawful processing.

• Service Providers: With trusted vendors and partners who perform services on our behalf, under contractual obligations to protect your data.
• Legal and Law Enforcement: If required by law, a court order, or government agency in India.
• Change of Control: In the event of a merger, acquisition, or sale of our assets, your personal data may be transferred to the new entity.

• Right to Access: Obtain a summary of the personal data we process and activities.
• Right to Correction and Erasure: Request correction of inaccurate data or erasure when no longer necessary.
• Right of Grievance Redressal: Access to grievance redressal means (see Section 10).
• Right to Nominate: Nominate another to exercise your rights on your behalf in case of death or incapacity.

We retain your personal data only as long as necessary for the purposes collected or required by Indian law, erasing data upon consent withdrawal or when no longer needed.

We implement appropriate technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, and alteration. However, no Internet transmission is completely secure.

Our Site is not intended for individuals under 18. We do not knowingly collect data from children and will delete any such data upon discovery of unauthorized collection.

In line with the DPDP Act and IT Rules, we have a Grievance Officer to address data privacy concerns:

We will acknowledge and resolve complaints promptly within legal timeframes.

This Policy and your use of the Site are governed by Indian laws. Disputes fall under the exclusive jurisdiction of courts in Panvel, Raigarh, Maharashtra.

We may update this Policy occasionally and will notify you by posting it on the Site and updating the "Last Updated" date. Please review it periodically.